Visit RAC >>Name: RAC Insurance No. of Reviews: 22
RAC breakdown cover is extensive with over 1,650 RAC breakdown service vehicles on the road they aim to get to you within 40 minutes of your call. Though they provide no figures on whether that aim is achieved they state that they do fix around 80% of vehicles at the roadside. Not only do they have more patrols per member than any other motoring organisation (i.e. TheAA and Green Flag) they try to be the most advanced with fancy technology - like the RAC Rescue system that can pinpoint your location using satellite tracking from your mobile phone signal helping to prioritise vulnerable drivers. RAC breakdown recovery provides roadside assistance anywhere in the UK 24 hours a day, 7 days a week, 365 days a year with a huge range of options to tailor your cover to your needs. In fact, way too much range in our opinion.
The website becomes increasingly confusing the more you try to work out what services are actually available and then trying to work out which ones are even included in each of the cover options becomes one of the most arduous processes we've ever come across on these types of sites. In the end you will end up ringing them (there is a huge range of telephone numbers and codes to quote aswell!) anyway so the second you start to feel 'huh?' forming on your lips it's probably best to quit.
Certainly there are no end of discounts ... we think ... we're not sure which discount apply to who either but if you take out RAC breakdown insurance and you'll get a membership card that gets you things like 'kids go free' at legoland and sea life centres, money off at Roadchefs and airport parking plus an extensive list of discounts with other RAC services such as home and travel insurance, vehicle checks, BSM driving lessons and so on. You will generally be able to find discounts just for buying online with RAC, like most breakdown recovery operators, giving you a discount the following year if you don't make any call-outs.
The RAC have moved, like their competitors, into other markets like insuring and you can apply for cover for your car, home, travel, motorcycle and more, directly on the RAC motoring services website. RAC motor insurance does not seem to compromise in the slightest, they are aware of their brand strength so if you're looking for the cheapest quote as opposed to top level cover you may not get what you're looking for here. That being said, they do quote figures that suggest more than 70% of their customers are paying less than £350 for their insurance cover which doesn't sound too bad. But, with a 70% no claims discount possible it will most likely be safer drivers that qualify for such low rates. Bear in mind that you will be getting some hidden savings as breakdown cover is included in any car insurance policy the RAC supplies. Their discount for buying online isn't as impressive as others with sometimes only 10% off if you are new customer but there is often money off if you already have break down cover with them - just be sure and find the right boxes to tick so that you get such discounts. Again, the list of options you can add to your cover is large with things like larger courtesy cars showing attention to detail.
Quick mention should be made regarding navigating to the official site(s) as many of you seem to be hitting www.therac.co.uk, probably due to the common reference to TheAA's website which is held at that domain. Unfortunately, the RAC do not own that web address nor do they own www.therac.com - in fact, they don't even own www.rac.com so you need to ensure you save www.rac.co.uk to your favourites/bookmarks to avoid confusion when trying to return directly. †
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22/05/2010 They’ll say anything to get your business. Last month I took out insurance with the RAC for myself as policyholder, my wife as named driver and my son as named provisional license holder driver. I advised them on several occasions that in three weeks time my son would be sitting his test and asked if I could change him to full license holder on passing his test. I was told that this would NOT be a problem in fact the cost of the policy would not increase for the following two weeks but after that it may increase slightly. Three weeks later my son passed his test so my wife contacted the RAC to change the policy only to be told that they do not insure new drivers. As the policy was of no use to us she mentioned cancelling but they started quoting cancellation charges and other charges, something about short-term rates (very expensive), needless to she there was a few words raised. I called them back from my work site, waited patiently for twenty-three minutes for them to answer the phone and then finally got to speak to someone. After telling my side of the story I advised him that I too record all business calls and that the RAC had broken their verbal contract, I was then put on hold for a further twenty-eight minutes. In the end they accepted responsibility saying the initial advisor had made a mistake and they refunded us in full minus the days we were insured and did not charge the cancellation fee (which they were not going to get anyway). Obviously one very upset new driver, what a way to start it was supposed to be an exciting day. After a five-hour search we finally got insured with another company, no names mentioned but their company name has two words, the first is a major city in the UK and the second is the name of a former queen. Thank you RAC I will certainly never use your services again and will encourage others to avoid you.