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06/01/2010 I took out aa car insurance, but when renewal was up i decided to go elsewhere, problem was i needed proof of my no claims bonus for my new insurer. It took months for me to get the document through from AA, many many calls to them, they kept saying they had sent it out but would do so again, but nothing arrived on my doorstep, my new insurers had no option to threaten me with cancelling my policy! so much stress and anxiety, it all made me ill, it was an absolute nightmare, for such a big company i thought they would be the best, but they turned out to be the worst.

16/12/2009 Just a note have just tried to renew my insurance with break down cover but was told that this could not be done I would have to call another number - not sure why attitude of the customer service person was not at all friendly or helpful no wonder people become cheesed of with the bad attitude - the quote for my car insurance is so very high plus road side cover it would take it to more than £500 this seems over the top to me. Will have have to find a new provider

18/11/2009 Exactly same problem with the AA..... and I was in hospital for my 14 days cooling off period! Not a dot of sympathy from customer services! Disgusted with their attitude!

19/10/2009 It is not the law for insurance companies to post a renewal document to you. This is not compulsory with the FSA (financial services authority). Technically you should know when your insurance is due to renew. I know when mine is. (I am not insured by the AA)

23/09/2009 This company benefits financially from the automatic renewal system for breakdown cover. The terms & conditions state you will be sent a renewal notice informing you of the charge and renewal date. What happens if you don't receive a renewal notice... you are only aware your policy has been renewed when you see they have taken the money out of your bank account. If you call and ask why you were not notified they will tell you a renewal notice was sent by post and yet when I asked the customer service rep he said they can not prove this, at this point you have two choices except the fact they have taken a sum of money for another years service which you did not want or let them take a £20 'admin fee' to cancel and refund the rest of the renewal fee. The automatic renewal process is in place for all those that purchase membership online, you enter your details including address, telephone number and an email address and yet dispite sending you regular emails trying to upsell more services, calling on a regular basis again trying to push more services they do not send you an email or call you to remind you that your membership is due for renewal, my only conculsion from this is they will benefit if you do not wish to renew your policy by £20. To add insult to injury the automatic renewal fee was £49, new customers can sign up online and receive the same cover for £28.... so where is the existing customer loyalty.

23/10/2008 The AA offers up to 12.5% off their car insurance if you buy online, which is a bigger discount than a lot of other companies. Their quotation form was easy to complete. The quote they gave me was higher than I'd received elsewhere and although it included a courtesy car if my car breaks down, I wasn't convinced that they offered enough added value to make their quote worth considering. Their form did say that if I phoned them, they might be able to provide a cheaper quote, but that sounded a bit suspicious.

07/10/2008 My last insurer (Saga) refused to issue a letter stating my no claims discount to my new insurer (the AA). Initially the AA said it was my problem and that I had to get the letter or else they would have to revoke my no claims discount. I called customer support (it was sales that told me I needed to sort it out) and the girl was very sympathetic and called up Saga herself demanding the information. Very impressed! Normally it's the sales team that are very nice and the customer support that are hopeless!